Terms of service:

 

Please note that all the following T&Cs are for customers use only. (No items may be bought for retail purposes without agreement.) Commercial T&Cs will have to be obtained by contacting us.

 

 

Orders:

 

Your order becomes binding as soon as we have received it

You are required to provide accurate information when filling you shipment and billing address. If any information provided is incorrect and needs changing, please note that you will have 48h after receiving your invoice to amend this information.

 

Faulty item:

We do all our best to make sure that your order comes in perfect condition. However, if you receive an item with any type of fault or damage, please notify us within 48h of receiving your item.

Under the Consumer Rights Act 2015, all goods must follow a satisfactory quality, be fit for purpose, and as described. If you believe that the item that you have received doesn’t match the following, please contact us via email at joyceallentextiles@gmail.com.

You have up to 30 days to do so from the date your order was delivered to you, or your nominated safe place or person.

In the first 30 days you have legal rights to reject your item, and will get a full refund, as long as it fails either on it’s satisfactory quality, it’s fit to purpose, or as described requirements.

You may not be legally entitled to a full refund if your item develops a fault due to misuse of care instructions, wear and tear, loss or damage, neglect, abuse or misuse of the item, fire, smoke, explosion, lighting, sunlight, infestation by animals or boring insects, animal tear, wear or damage, attempt to repair by yourself or third party without prior contacting us, theft or loss or accidental damage caused by a third party.

If you find yourself outside of your 30 days, you will have to give us one opportunity to repair or replace the goods as long as the fault wasn’t due to any of the reasons listed above.

You may state your preference, however, we have the right to choose wether we decide to repair or replace the item.

If we are unable to repair or replace the item, you will then, be able to claim a full refund or a price reduction if you wish to keep the item.

You may also ask for partial or full refund if we fail to provide a repair cost proportionate to the value of the good, if a repair or a replacement isn’t possible, if either repair or replacement may cause you significant inconvenience, or if the repair would take an unreasonable long amount of time.

Postage:

 

Please note that the speed of delivery chosen does not include the manufacturing time for your item(s).

 

Phone cases may take up to 4 working days prior to shipping and postage.

 

All covers are unique and hand-made to order. This means you will need to allow a 7-10 working day turnaround prior to shipping and postage.

 

Returns:

 

Please note, that if an item has been dispatched by us but not delivered, you will need to contact us within 7 days of receiving the postage receipt, and 14 days for international orders. If this has not be done, Joyce Allen Textiles will take no liability.

 

Fabrics:

 

Follow the care instruction given in the item’s description.

 

We will not accept returns for misuse of care instructions, wear and tear, loss or damage, neglect, abuse or misuse of the item, fire, smoke, explosion, lighting, sunlight, infestation by animals or boring insects, animal tear, wear or damage, attempt to repair by yourself or third party without prior contacting us, theft or loss or accidental damage caused by a third party.

 

All fabrics and products are for personal and domestic use only.

 

No fabric or items can be used to be made into products and sold. For commercial use, please contact via the contact us form.


All designs may vary slightly to the images displayed in our shop. This is due to an initiative to control and minimise fabric wastage.

 

Please note that the colours may vary slightly between your screen and the product. This is due to a slight change from monitor screen to fabric.

 

Bespoke orders:

 

It is important that the customer provides all the information needed and that the contract is signed before any work is started. A deposit will also have to be paid prior to the start of any work.

 

Both the customer and the client have the right to end the contract prior to it’s completion.

This cancelation will come with a fee, all hours executed will have to be paid for.

 

VAT:

 

VAT does not apply to our products.

Cookies:

 

We monitor cookies to enable us to adapt and respond to your interaction with our website.


All rights reserved by Joyce Allen on all images, text and designs. None may be used, copied or reproduced without the designer's permission.